Category: Blog
Contributed by Neema Moughari, Client Relations Executive Like all other industries, the COVID-19 outbreak brought unprecedented challenges for the banking sector, but it was also a crisis situation that revealed the value of professional cleaning and maintenance services for banks and financial institutions. So it was inevitable for the focus to move toward the invisible […]
Read moreContributed by Neema Moughari, Client Relations Executive The high-tech industry comprises several types of mission-critical facilities including software and hardware production companies, internet service providers and its associated solutions, laboratories, research and development centers, clean rooms, data centers, and other critical infrastructure providers. The IT sector holds great importance in a digital-centric business environment, but […]
Contributed by Ed Turbeville, National Sales Executive As every other service company, facilities maintenance service providers are expected to deliver required solutions with high levels of customer satisfaction. Customer care is considered as essential as the quality of services delivered. Successful and experienced facilities maintenance companies strive to understand what each customer wants before start-of-service […]
The Impact of Employee Incentives on Facilities Maintenance Companies
Contributed by Dave Saeltzer, Regional Sales Executive Incentive plans are designed to recognize and reward the success of individual employees. However, the impact of incentivizing performance goes beyond individual levels as it creates a spectacular work culture with highly engaged workforce. Incentives encourage employees to go the extra mile and participate in ways that can […]
Read moreManaging Expectations: What Your Customers and Staff Expect When You Reopen Your Branches
Contributed by Sheryl Perlstein, Client Relations Executive Despite the convenience and popularity for online banking, it continues to be necessary for bank branches to remain operational for many reasons. However, the coronavirus pandemic made it inevitable for bank branches to undergo temporary closure and subsequently switch to alternative operating modes such as reduced working hours, […]
Read more‘New Normal’ Office Environment: Rely on Professional Facilities Maintenance Partner for a Functional Re-Entry Plan
Contributed by Darren Theodore, Regional Sales Executive All businesses implement cleaning and maintenance procedures – they may vary in numerous ways but they are carried out to some extent or the other at every facility. However, the coronavirus outbreak not only brought unanticipated challenges, it also brought some necessary and possibly permanent changes in business […]
Read moreContributed by the Diversified Maintenance Client Relations Team The experience of entering a new service contract for integrated facilities maintenance solutions is determined by the selected service provider’s transition phase. If the service provider is not prepared with a transition plan prior to project start-up, it is likely to result in the customer’s loss of […]
Read moreContributed by the Diversified Maintenance Diversity and Inclusion Team Diversity & Inclusion (D&I) is not new for the facilities maintenance industry but the initiatives are often driven by the only goal of growing the potential talent pool. As a short-sighted approach to incorporate D&I into an organization, several facilities maintenance service providers must reevaluate their […]
Contributed by the Diversified Maintenance Client Relations Team A cross-training program is an effective employee development initiative as well as a good management strategy as it trains employees to take on job roles in addition to their own assigned responsibilities. Facilities maintenance services providers that adopt cross-training strategies achieve the benefits of reduced operational risks, […]
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