Month: January 2022

How Outsourced Facilities Maintenance Turnover Can Impact Your Business

Contributed by Christopher Payne Regional Sales Executive The Importance of Selecting a Facilities Maintenance Partner with High Employee Retention Employee turnover, in industries like facilities maintenance services, has always been a challenge and is usually over the average rate of 200 percent. These service providers are required to manage a host of difficulties associated with […]

01/17/2022 Choose a Facilities Maintenance Partner with High Level of Employee Enablement

Contributed by Darren Theodore, Regional Sales Executive “Employee enablement is the strategic and systematic practice of giving employees whatever they need to do their job to the best of their ability.” – Josh Brown, Marketing Manager, Helpjuice Every business expects their facilities maintenance service partner to deliver high quality standards consistently. In order to achieve […]

01/13/2022 Janitorial Services Can Help Thrive in the New Normal with a Long-Term Commitment

Contributed by Mark Gilbreth, Regional Sales Executive As essential services, janitorial companies not only continued to function through the initial pandemic-driven lockdown but also went on to play a critical role in enabling businesses to resume operations afterward. Cleaning and janitorial employees were expected to step up from their traditional back-end roles and operate at […]

01/04/2022

Return-to-Work Expectations – Why Your Employees should be Satisfied with Office Cleaning and Maintenance Standards

Contributed by Jessica Williamson, Regional Sales Executive Owing to the health and safety concerns, the initial days of returning to work were stressful for most office workers. As a result, many businesses swiftly adjusted to the ‘new normal’ and adopted measures to adhere to essential SOPs that allowed most employees to work closely with co-workers […]

01/03/2022

4 Elements that Make a Stellar Customer Success Strategy in Facilities Maintenance Services

Contributed by Garrett Goralski, Regional Sales Executive With growth in the cleaning and facilities maintenance industry, numerous new entrants focus on bringing in new business to expand their customer portfolio. While their new customer acquisition strategies may be successful, many facilities maintenance service providers struggle with the challenges of achieving customer success. “Customer Success is […]

01/03/2022

Professional Facilities Maintenance Services Support Customer Experience Goals for Banks and Financial Institutions

Contributed by Nancy Matura, National Sales Executive “As its name implies, customer experience in banking refers to a customer’s collective experience interacting with various touch-points.” – Phillip Dudovicz (Industry Director, Hitachi Solutions America) A pristine appearance, immaculate hygiene standards, and specialized cleaning practices are all vital aspects of the customer experience for banks and financial […]