Month: January 2023

Importance of Competency in Outsourced Facility Maintenance Services for Financial Institutions  

Contributed by Sheryl Perlstein   “According to a variety of studies conducted in the US, consumers have identified competency as the element that plays one of the biggest role in a good customer experience. To be competent, a customer support professional must have a strong knowledge of the company and its products, as well as […]

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