In February 2023, Diversified Maintenance began rolling out our new CMMS – FAMIS 360. This cloud-based platform is designed to automate work orders, manage assets, access facility conditions, track and associate critical documents, and much more. In short, FAMIS 360 will take all the Google Sheets, Excel spreadsheets, work-order related emails, reporting tools and streamline […]
The first half of 2023 has been busy for Diversified Maintenance. The company has added 25 new logos to our list of clients. Our national footprint has expanded to over 11,500 service locations. As we’ve added more logos and client locations, we’ve also expanded our team. In addition to hundreds of cleaners, floor techs, porters, […]
How Facilities Maintenance Businesses Can Survive & Thrive in Times of Inflation & Rising Interest Rates
Contributed by James Etchechury | Vice President – Client Relations Inflation and rising interest rates are both interconnected economic factors with a direct impact on the economy and, in turn, every sector including the facilities maintenance industry. As a result, these janitorial and maintenance service providers contend with growing costs related to labor, cleaning products, […]
Roadmap to Customer Success in Professional Janitorial Services
Contributed by Sheryl Perlstein “Customer success is a method for ensuring customers reach their desired outcomes when using an organization’s product or service.” – Gartner Inc. Business opt to outsource their cleaning requirements to janitorial service providers for a wide range of reasons. While the core services are top priority, it has also become increasingly […]
Customer Satisfaction & Janitorial Services for Banks: Is the Overall Experience Meeting Customer Expectations?
Contributed by Sheryl Perlstein Banks operate in a highly competitive business landscape where customer satisfaction is one of the critical factors for success. As most banks focus on improving their core services, they tend to overlook the impact of backend operations such as janitorial and maintenance services on customer satisfaction, their overall reputation, and eventually […]