Author: Admin 2
Contributed by Michael Arrington, Regional Sales Executive “Critical Success Factors, also known as Key Results Areas, are the areas of your business or project that are vital to its success. Identifying and communicating CSFs within your organization helps to ensure that your business or project is focused on its aims and objectives.” – MindTools As […]
Read moreContributed by Mark Gilbreth, Regional Sales Executive With growing competition and evolving customer demands, innovation for the facilities maintenance industry is critical to progress toward improved processes, productivity, and outcomes. Facilities maintenance service providers must also cultivate an innovation culture in order to broaden their scope of work and improve service quality. Along with their […]
Contributed by Cheryl Costello, National Sales Executive Businesses that outsource their janitorial and facilities maintenance functions to professional service providers frequently expect improved performance with other growing demands, the majority of which are associated with enhancing service delivery through automation and technology. Similar to most other industries, technology plays an important role for facilities maintenance […]
The Impact of Cross-Training on Team Performance
Collective Success for Facilities Maintenance Services Contributed by Darren Theodore, Regional Sales Executive Facilities maintenance companies that deliver integrated service programs provide an array of services to customers to choose from. Their on-ground employees require specialized training and skills sets to accomplish various processes and operations at each site. It is crucial for these employees […]
Read moreConsistency is Key to High Quality Facilities Maintenance Services
Contributed by Garrett Goralski, Regional Sales Executive In a highly competitive industry, customer experience becomes an important differentiator between a facilities maintenance company and its competitors. For most customers, a positive experience is based on basic service attributes such as range of services offered, cost efficiency of the program, and ease of communications. However, most […]
Read moreThe Delta Variant Surge and its Impact on Businesses
“Delta is currently the predominant strain of the virus in the United States. It causes more infections and spreads faster than early forms SARS-CoV-2.The Delta variant is highly contagious, nearly twice as contagious as previous variants.” – Centers for Disease Control and Prevention (CDC) Just as it seemed that things were returning to some semblance […]
Read moreContributed by Nancy Matura, National Sales Executive A growing number of commercial facilities are choosing concrete over VCT tiles, leading to two main aspects of the evolution of concrete flooring. On the one hand, concrete floors are no longer confined to heavy labor areas and backend operations such as industrial plants, warehouses, driveways, basements, etc. […]
Read moreBusiness continuity and customer retention for banks and financial institutions not only rely greatly on their core operations but backend support functions also play on maintaining a clean, aesthetically pleasant, and pristine environment. These organizations have always required the services of highly skilled and exceptionally professional facilities maintenance service providers to ensure that the cleaning […]
Contributed by Ed Turbeville, National Sales Executive “The first step in exceeding your customer’s expectations is to know those expectations.” Roy H. Williams (Author and Marketing Consultant) Similar to any other business and industry, the long-term success of facilities maintenance companies depends on the relationships they build with customers over time. The ever-evolving customer requirements have […]
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