The Impact of Cross-Training on Team Performance
Collective Success for Facilities Maintenance Services
Contributed by Darren Theodore, Regional Sales Executive
Facilities maintenance companies that deliver integrated service programs provide an array of services to customers to choose from. Their on-ground employees require specialized training and skills sets to accomplish various processes and operations at each site. It is crucial for these employees to possess versatile skills in order to effectively fulfill wide-ranging customer requirements. Simultaneously, the more experience and capabilities the on-ground employees have, the more equipped they are to promptly deal with unanticipated obstacles or requirements.
“Coming together is a beginning. Keeping together is progress. Working together is success.” –Henry Ford
In order to create a strong team to deliver an effective integrated facilities maintenance program, it also becomes necessary for service providers to create a cross-training program for its employees. Along with the need of a robust employee training initiative, a cross-training module becomes important to train employees to deliver additional job requirements along with their own assigned duties as and when necessary. A facilities maintenance company that focuses on cross-training strategies has the ability to minimize operational discrepancies, develop fast problem solving capabilities, improve collaboration between managers and on-ground teams, and create a work environment that is driven by motivation and team performance.
Cross-training initiatives also enables service providers to better manage employee absenteeism. The nature of work to be fulfilled by facilities maintenance employees makes it challenging for service providers to allow both, planned or unexpected absences without providing a replacement for their customer. However, an employee cross-training program is an effective strategy to ensure uninterrupted, seamless service delivery with improved crisis management and staffing flexibility without causing any negative impact on the customer’s required services and quality.
Diversified Maintenance includes cross-training components for on-ground employees with emphasis on understanding the scope of work and the most crucial functions for customers in a variety of industries. As a result, all employees are assessed for their individual strengths and skills that can be utilized to reassign responsibilities outside of their regular job requirements. The Company has a comprehensive training program along with cross-training on additional skills for enhanced employee engagement, maximized operational efficiency, proactive problem resolution without disruption in workflow, and a seamless customer experience throughout the contract period. To learn more about the benefits of employee cross-training program by a facilities maintenance service provider, send me a note at: Darren Theodore firstname.lastname@example.org.