Back to blog 09/21/2021

Integrating Automation & Technology in Facilities Maintenance Services

Contributed by Cheryl Costello, National Sales Executive

Businesses that outsource their janitorial and facilities maintenance functions to professional service providers frequently expect improved performance with other growing demands, the majority of which are associated with enhancing service delivery through automation and technology. Similar to most other industries, technology plays an important role for facilities maintenance companies to run more efficiently, quickly adapt to the changing requirements, streamline back-end support processes, and maintain a competitive edge.

Undoubtedly, the use of technological advanced solutions for day-to-day cleaning and maintenance operations plays an integral role in getting the job more effectively with greater environmental friendly alternatives. However, customers that are new to outsourcing this function or looking to replace their existing service partner must also select a facilities maintenance company that implements automation tools to streamline the back-end management, supervision, and business operations. Support tools to run their business successfully can also drive the operational performance of cleaning and facilities maintenance service providers. Among several available options, ProntoForms is a widely used real-time mobile solution that facilitates efficient documentation for field teams.

A facilities maintenance company that partners with ProntoForms for the automation of its backend functions is likely to have the ability to let their teams transform the way they document the tasks performed by each individual field employee. ProntoForms is a successful technology solutions that allows a smooth connection through all systems and stakeholders while allowing real-time analytics to track and improve operational performance. Other key benefits include:

• Empowered field employees with the ability to collect advance, rich, and accurate data with less time and effort; without unnecessary office visits to submit manually filled out forms
• Provide a user-friendly experience with streamlined communication and evaluation of individual employee performance
• Ease of use while offline
• Automatic complex calculations such as time spent on a job, materials and estimates, among others
• Ensure up-to-date information readily available to all employees

Diversified Maintenance incorporates valuable automation and technology across various operational disciplines including ProntoForms for capturing important data as well as recording and sharing field information in real-time. This solution is also effective for reviewing key metrics such as customer satisfaction, quality standards, regulatory compliance, operational audits, employee productivity, and many more. To learn more about the impact of company-wide automation in facilities maintenance services, send me a note at: Cheryl Costello ccostello@diversifiedm.com.