Back to blog 09/24/2021

Is Your Facility Maintenance Partner Delivering Critical Success Factors

Contributed by Michael Arrington, Regional Sales Executive

“Critical Success Factors, also known as Key Results Areas, are the areas of your business or project that are vital to its success. Identifying and communicating CSFs within your organization helps to ensure that your business or project is focused on its aims and objectives.” – MindTools

As businesses that are primarily based on service quality and delivery, effective facility maintenance companies rely on robust processes and strategies to find success in their operations and retaining long-term customer relationships. Some service providers, on the other hand, have a difficult time recognizing and comprehending which operational principles contribute to their core competency and which are just business jargon with no impact on their performance. For instance, Critical Success Factors should not be undermined by other strategy metrics as they highlight important areas and actions that can help facility maintenance companies maximize their growth potential.

From the customer’s perspective, it is equally important to identify and understand key success factors to determine appropriate expectations from their facility maintenance service provider. It is beneficial to partner with a company that clearly defines and delivers critical success factors relevant to their scope of work as it streamlines the process of setting overall objectives, guiding each employee on expected outcomes, and achieving progress goals. As a result, a well-structured work approach with focus on key results areas avoids wasting time, effort, and resources on less important tasks and areas. The most important factors to monitor include:

• Recruitment process
• Employee training program
• Performance optimization
• Quality assurance practices
• Communication and responsiveness
• Transparency in pricing and goal-setting

Diversified Maintenance uses a conceptual framework of critical success factors and prioritizes creating a sound integrated service program, achieving continuous improvement, understanding industry dynamics and customer requirements, and properly training employees including on-going on-the-job methods. To learn more about a program designed to achieve critical success factors by employing the right people and delivering unrivalled service levels, send me a note at: Michael Arrington marrington@diversifiedm.com.