Category: Blog
Contributed by Steve Weiand, VP Client Relations “The annual inflation rate in the US accelerated to 8.5% in March of 2022, the highest since December of 1981 from 7.9% in February and compared with market forecasts of 8.4%. Many analysts expect that March will mark the peak in inflation, supply chain bottlenecks persist and consumer demand […]
Read moreContributed by Dennis Ritt, Regional Sales Executive For every facilities maintenance service provider, ensuring a low employee turnover translates to the company’s standards of quality, efficiency, customer satisfaction, and competitive advantage. While employee retention leads to a host of benefits for the service provider’s own success and growth, it becomes even more meaningful when the […]
Contributed by Sheryl Perlstein, National Sales Executive “Operational excellence enables an organization to do more with the same staff through better employee engagement and streamlined processes. It is not about cutting resources, but rather about figuring out together how we can better apply our resources,” – Sergei Brovkin, (Principal of Collectiver Inc., organizational performance consulting firm) […]
The Four Levels of Customer Satisfaction – Are You Satisfied with Your Outsourced Janitorial Services?
Consider a Janitorial Partner with High-Level Customer Service Standards Contributed by Ed Turbeville, Regional Sales Executive A strong customer base has a positive impact on the bottom line of any service providing company. Once a robust customer base is created, it serves as the foundation of gaining a greater market share in the industry. For […]
Read moreOutsourced Services Improve Agility & Profitability for Industrial Manufacturers
Contributed by Cheryl Costello, National Sales Executive Outsourced services have proven to be an effective top strategy for a variety of businesses and sectors, including industrial manufacturing. Preferably, businesses outsource non-core work – activities that the company does not focus on, important but backend support operations that it does not specialize in. While every business […]
Read moreQuality Assurance Practices Drive Operational Success
The Importance of Electronic Quality Management and Web-Based Tools for Janitorial Services Contributed by Garrett Goralski, Regional Sales Executive “Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh (Venture Capitalist) Similar to businesses in any other industry, quality standards for janitorial service providers are critical to customer satisfaction […]
Read moreDiversified Maintenance attended the Connex 2022 trade show in Long Beach, CA. Thanks to everyone who dropped by our booth to visit with us, and we will be looking forward to seeing you next year!
Read moreContributed by Dennis Ritt, Regional Sales Executive A service agreement with a new facilities maintenance partner is not as straightforward as signing the contract and starting service delivery the next day. Although clarity, transparency, and attention-to-detail are crucial contract elements that help ensure a smooth transition to the new partner, the service providers can only […]
Contributed by Ed Turbeville, Regional Sales Executive There has been an increased need since 2020 for running business operations in a safe manner that necessitates a wide range of cleaning and disinfecting protocols to be implemented regularly. As a result, there is a greater need for different businesses to partner with professionally certified/qualified janitorial service providers […]
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