Category: Blog

4 Elements that Make a Stellar Customer Success Strategy in Facilities Maintenance Services

Contributed by Garrett Goralski, Regional Sales Executive With growth in the cleaning and facilities maintenance industry, numerous new entrants focus on bringing in new business to expand their customer portfolio. While their new customer acquisition strategies may be successful, many facilities maintenance service providers struggle with the challenges of achieving customer success. “Customer Success is […]

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Professional Facilities Maintenance Services Support Customer Experience Goals for Banks and Financial Institutions

Contributed by Nancy Matura, National Sales Executive “As its name implies, customer experience in banking refers to a customer’s collective experience interacting with various touch-points.” – Phillip Dudovicz (Industry Director, Hitachi Solutions America) A pristine appearance, immaculate hygiene standards, and specialized cleaning practices are all vital aspects of the customer experience for banks and financial […]

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Team Effort is the Way Forward for Successful Facilities Maintenance Programs

Contributed by Mark Gilbreth, Regional Sales Executive “If everyone is moving forward together, then success takes care of itself.” – Henry Ford Building a workforce with skills, knowledge, and expertise in multitasking and executing a variety of roles is critical for facilities maintenance service providers. Each employee’s job description includes several cleaning and maintenance functions […]

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Is Your Facilities Maintenance Partner Effectively Managing the Staffing Challenges

Contributed by Ed Turbeville, National Sales Executive Finding the right talent and retaining it are critical for company growth. The emerging job market trends, however, require businesses to design effective strategies to face labor shortages, streamline hiring processes, and reduce employee turnover. One of the most important approach toward solving the staffing challenges is to […]

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How to Avoid a Janitorial Staffing Gap or Surplus at Your Facility

Contributed by Jessica Williamson, Regional Sales Executive With most businesses returning to work with both, hybrid and full-return schedules, it had become imperative to prioritize employee health and safety rather than rushing back to regain the pre-pandemic work life routine without an effective strategy. Businesses needed to devise new techniques to fulfil employee safety expectations, and […]

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Food Sanitation for Manufacturing Facilities: Going an Extra Mile with Your Integrated Facilities Maintenance Program

Contributed by Cheryl Costello, National Sales Executive The COVID-19 pandemic compelled various manufacturing plants to scrutinize their maintenance, hygiene, and sustainability practices in order to improve them and ensure that cleanliness and employee health were always prioritized. Similarly, it became necessary to continue plant operations with greater emphasis on developing stronger and stricter food sanitation […]

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Commercial Cleaning Best Practices – Is Your Outsourced Partner Supporting Your Improved Business Performance

Contributed by Rashawn Sims, Senior Director – Client Relations “Best Practice: A working method or set of working methods that is officially accepted as being the best to use in a particular business or industry.” – Cambridge Dictionary For the commercial cleaning service industry, best practices represent the most prudent cleaning program with effective protocols […]

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How to Recruit a Reliable Commercial Cleaning Service Provider

Contributed by Darren Theodore, Regional Sales Executive According to the report Professional Cleaning Services Market in the U.S. – Industry Outlook and Forecast 2021-2026, the industry is expected to grow by revenue at a CAGR of over 6% during the period 2021-2026. While the US market for professional cleaning services is experiencing growth on account […]

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High Quality Janitorial Services for Healthcare Facilities

Contributed by Garrett Goralski, Regional Sales Executive There are several different types of healthcare facilities including hospitals, surgery centers, nursing homes, long-term care facilities, among others. Irrespective of the type and size of the healthcare center, maintaining consistent and high quality standards of patient care is key priority. While the medical procedures are the most […]

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