Month: December 2020

Managing Expectations: What Your Customers and Staff Expect When You Reopen Your Branches

Contributed by Sheryl Perlstein, Client Relations Executive Despite the convenience and popularity for online banking, it continues to be necessary for bank branches to remain operational for many reasons. However, the coronavirus pandemic made it inevitable for bank branches to undergo temporary closure and subsequently switch to alternative operating modes such as reduced working hours, […]

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‘New Normal’ Office Environment: Rely on Professional Facilities Maintenance Partner for a Functional Re-Entry Plan

Contributed by Darren Theodore, Regional Sales Executive All businesses implement cleaning and maintenance procedures – they may vary in numerous ways but they are carried out to some extent or the other at every facility. However, the coronavirus outbreak not only brought unanticipated challenges, it also brought some necessary and possibly permanent changes in business […]

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New Business Rollout: Seamless Transition to a New Facilities Maintenance Service Provider

Contributed by the Diversified Maintenance Client Relations Team The experience of entering a new service contract for integrated facilities maintenance solutions is determined by the selected service provider’s transition phase. If the service provider is not prepared with a transition plan prior to project start-up, it is likely to result in the customer’s loss of […]

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Importance of Embracing Diversity & Inclusion by Facilities Maintenance Companies

Contributed by the Diversified Maintenance Diversity and Inclusion Team Diversity & Inclusion (D&I) is not new for the facilities maintenance industry but the initiatives are often driven by the only goal of growing the potential talent pool. As a short-sighted approach to incorporate D&I into an organization, several facilities maintenance service providers must reevaluate their […]

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Cross-Training in Facilities Maintenance Companies: A Systematic Approach to Improved Employee Awareness & Engagement

Contributed by the Diversified Maintenance Client Relations Team A cross-training program is an effective employee development initiative as well as a good management strategy as it trains employees to take on job roles in addition to their own assigned responsibilities. Facilities maintenance services providers that adopt cross-training strategies achieve the benefits of reduced operational risks, […]

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