Author: Admin 2

How Facilities Maintenance Partners Can Align Customer Expectations and Service Transition

Contributed by Sheryl Perlstein, Sales Executive A large number of professional facilities maintenance service providers operate under the assumption that the customer experience journey commences at the same time as the on-site service delivery. In reality, they are required to play a significant role prior to this date to ensure a smooth service transition for […]

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Safety Management and Chemical Applications in Professional Janitorial Services

Contributed by Ed Turbeville, Regional Sales Executive “Safety management is commonly understood as applying a set of principles, framework, processes and measures to prevent accidents, injuries and other adverse consequences that may be caused by using a service or a product.” – Skybrary From a customer’s viewpoint, outsourcing the janitorial function of their facility requires […]

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Facilities Maintenance Partner Solution Vs. Internal Self-Performing Program

Contributed by Mark Gilbreth, Regional Sales Executive Integrated facilities maintenance services require a comprehensive program with multiple processes to ensure that business operations for customers can continue at optimal efficiency. For the program to deliver desired results consistently and successfully, it is imperative that the scope of work, choice of cleaning protocols, frequency and schedule, […]

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Don’t Settle for Mediocre Standards – Specialization is Key for Success in Facility Maintenance Services

Success in the facility maintenance industry requires companies to be more than just an outsourced service provider that requires the customer’s guidance frequently on what needs to be done in order to fulfill their expectations. On the contrary, service providers that work as professional partners focus on creating a service delivery system that is not […]

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The 3 C’s of a Meticulous Facilities Maintenance Program for Financial Institutions

Contributed by Sheryl Perlstein, National Sales Executive Financial institutions often choose to outsource their facilities maintenance services to professionals for a variety of reasons including convenience, quality standards, and cost efficiency, among others. Based on the sensitive nature of their business and its high level of commitment to customer service, financial institutions not only expect their […]

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Diversified Maintenance attends Disability:IN’s Annual Conference in Dallas, TX!

Diversified Maintenance attends Disability:IN’s Annual Conference in Dallas, TX! We had a fantastic time, from interviewing great Next Gen leaders, meeting with certified DOBEs, and exchanging best practices with other corporations seeking to advance our disability and accessibility inclusion. The conference was action-packed and filled with enriching educational and engagement opportunities!

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Ciara Lilly Recognized in the Top 50 Women Leaders of North Carolina for 2022

Ciara Lilly has been recognized by the organization Women We Admire as one of North Carolina’s Top 50 women leaders for 2022. We congratulate Ciara on this amazing accomplishment! She has been an invaluable member of the Diversified and ESS team, and we could not have come so far so fast without her leadership and insight. […]

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Revolutionize Your Outsourced Facility Maintenance Program with Diversified’s Autonomous Cleaning Program

Contributed by Steve Weiand, VP Client Relations Internal practices and operations for organizations must progress in response to the ever-evolving customer needs, industry dynamics, and the business environment. In recent times, we have seen a rise in popularity for autonomous cleaning practices to increase productivity and efficiency. As business leaders in various industries are adapting […]

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Recognize Complacency in Customer Service: Is Your Facility Maintenance Partner Promoting Employee Development

Contributed by Cindy Fetters, Regional Sales Executive “Employee training is a program that helps employees learn specific knowledge or skills to improve performance in their current roles. Employee development is more expansive and focuses on employee growth and future performance, rather than an immediate job role.” – AllenComm (Corporate Training Firm) A high-performing facility maintenance program requires careful planning, […]

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