Month: March 2023
Contributed by Sheryl Perstein Banks are known and trusted by their clients as businesses that run with high efficiency in a competitive sector. While their perceptions and expectations are driven by the quality of services offered, customers also walk into a bank with a preconceived impression of entering a welcoming place with a meticulously cleaned, […]
Read moreContributed by Chris Payne The stability, efficiency, profitability, and success of any business are influenced by a number of factors, including employees, operations, finances, marketing, target market, and competitors, to name a few. However, the importance of the relationships that a business has with external suppliers and partners must also be recognized for their impact […]
Contributed by Cindy Fetters A structured quality management and assurance program is a cornerstone for outsourced facility maintenance services. Essentially, it is important to prioritize quality assurance as a continuous process that ensures that customer expectations, quality standards, and process improvements are achieved adequately and consistently. Among a comprehensive list of other crucial components, effective […]
Understanding Customer Satisfaction Delivered by Facility Maintenance Service Providers
Contributed by Cheryl Costello Considering the overwhelming number of options available for outsourcing the janitorial function, many businesses are unable to select the evaluation criteria when choosing a new service partner. Some of them place more emphasis on the range of services offered, while others see value in the years of experience for the service […]
Read moreAn Outline of Your Expectations: Why Scope of Work is Important for Outsourced Facility Maintenance Services
Contributed by Ed Turbeville The facility maintenance service industry is emerging as a fast growing sector due to the increasing demand for maintaining clean, safe, and healthy workplaces. With its multi-disciplinary nature, the facility maintenance function includes a wide range of responsibilities and processes. It is therefore crucial to ensure that the service provider and […]
Read moreOutsourced Facilities Maintenance Services with High Employee Retention
Outsourced Facilities Maintenance Services with High Employee Retention: An Essential Component of Better Customer Service & Stronger Partnership Contributed by Garrett Goralski “The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers.” – Sybil F. Stershic According to SHRM (Society for Human […]
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