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Outsourced Facilities Maintenance Services with High Employee Retention

Outsourced Facilities Maintenance Services with High Employee Retention: An Essential Component of Better Customer Service & Stronger Partnership

Contributed by Garrett Goralski

“The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers.” – Sybil F. Stershic

According to SHRM (Society for Human Resource Management), companies must anticipate a shortfall of employees with competencies needed to stay ahead of the competition but they must also systematically manage employee retention to stand a greater chance of weathering such shortages. While it may appear as a simple strategy to accomplish low turnover rates, the reality is that employee retention requires extensive and sustainable efforts by employers along with focus on the rapidly changing labor market dynamics. Similarly, businesses in service industries find it even more significant to maintain high employee retention, given that the standard of their offering is dependent on the caliber of their workforce.

Additionally, service employees have a critical impact on customer satisfaction, such as, companies that partner with outsourced facilities maintenance service providers demand unwavering quality and consistent results with no or minimal downtime. For any facilities maintenance service provider that prioritizes customer satisfaction, building and nurturing strong employee relationships is essential to keep the workforce motivated to continue to work as they feel satisfied, secure, and recognized at their place of employment. At the same time, high quality services can only be delivered by efficient employees and their productivity is driven by effective engagement techniques. Firstly, a facilities maintenance company that ensures employee retention can prevent unnecessary and unexpected operational disruptions at customer sites which could otherwise result from employees frequently quitting their job. When the on-ground employees continue to work over a long period of time, they also gain a better awareness of each facility they work at and a thorough understanding of customer expectations. They are also better able to foresee impending problems, challenges, and requirements at their sites. On the contrary, a service partner with high employee turnover will face challenges of inconsistent quality standards and high employee training costs.

Diversified Maintenance values the contribution and hard work of each employee. The Company’s incentive and recognition programs are designed to appreciate the performance of its employees in numerous ways. They also foster an environment that is conducive to learning, reward employees for their hard work, and boost their morale to continue giving their best. As a result, satisfied and motivated employees positively impact the Company’s low turnover rate. Some of the monetary and non-monetary incentives include a Bravo certificate for demonstrating integrity, Way to Go certificate for receiving customer acknowledgement for exceptional act of service, Employee of the Month Award for attendance, service quality, customer satisfaction, among others.  To learn more about the dependability of services and consistent results with a facilities maintenance partner that maintains high employee retention, send me a note at: Garrett Goralski