Category: Blog
Contributed by Chris Payne The stability, efficiency, profitability, and success of any business are influenced by a number of factors, including employees, operations, finances, marketing, target market, and competitors, to name a few. However, the importance of the relationships that a business has with external suppliers and partners must also be recognized for their impact […]
Read moreContributed by Cindy Fetters A structured quality management and assurance program is a cornerstone for outsourced facility maintenance services. Essentially, it is important to prioritize quality assurance as a continuous process that ensures that customer expectations, quality standards, and process improvements are achieved adequately and consistently. Among a comprehensive list of other crucial components, effective […]
Contributed by Cheryl Costello Considering the overwhelming number of options available for outsourcing the janitorial function, many businesses are unable to select the evaluation criteria when choosing a new service partner. Some of them place more emphasis on the range of services offered, while others see value in the years of experience for the service […]
An Outline of Your Expectations: Why Scope of Work is Important for Outsourced Facility Maintenance Services
Contributed by Ed Turbeville The facility maintenance service industry is emerging as a fast growing sector due to the increasing demand for maintaining clean, safe, and healthy workplaces. With its multi-disciplinary nature, the facility maintenance function includes a wide range of responsibilities and processes. It is therefore crucial to ensure that the service provider and […]
Read moreOutsourced Facilities Maintenance Services with High Employee Retention
Outsourced Facilities Maintenance Services with High Employee Retention: An Essential Component of Better Customer Service & Stronger Partnership Contributed by Garrett Goralski “The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers.” – Sybil F. Stershic According to SHRM (Society for Human […]
Read moreDoes Your Facility Maintenance Service Provider Facilitates Teamwork?
Contributed by Mark Gilbreth Efficiency, Productivity, & Other Effects of Fostering Teamwork Teamwork is essentially the force behind the success of outsourced facilities maintenance operations. It ensures that the on-ground teams come together to achieve the same goals which leads to a multitude of benefits, including putting together their strengths to work efficiently, faster problem-solving, […]
Read moreJanitorial services are regular, small office cleaning tasks required to keep a clean workplace daily. While the scope of services may vary according to customer requirements, janitorial companies typically provide basic cleaning, sweeping, mopping, vacuuming, restroom cleaning, and other similar services. While all of their day-to-day cleaning duties are significant for business facilities, janitorial companies […]
Read moreContributed by Steve Weiand, SVP Client Relations How Businesses Including Janitorial Services will absorb the Impact of Increased Wages The policy to increase minimum wage often receives both, praise and criticism for various reasons. The most understandable support for minimum wage hike comes from its positive impact on the welfare of low-income workers. On […]
Contributed by Sheryl Perlstein “According to a variety of studies conducted in the US, consumers have identified competency as the element that plays one of the biggest role in a good customer experience. To be competent, a customer support professional must have a strong knowledge of the company and its products, as well as […]
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