Category: Blog
The Impact of Inflation & Consumer Price Index Spikes on Service Companies Including Facilities Maintenance Services Contributed by Steve Weiand, Vice President of Client Relations The annual inflation rate in the US accelerated to 7% in the last month of 2021, a new peak since June of 1982. As a result, global macro models and […]
Read moreContributed by John Giddings and Ric Guzman, Client Relations Executives The expression “Great Resignation” was coined by Anthony Klotz, an organizational psychologist and professor at Texas A&M University, to describe the wave of people quitting their jobs as a result of the pandemic [1]. The tight labor market has had an unforeseen influence on businesses […]
Contributed by Dennis Ritt, Regional Sales Executive For outsourced janitorial service providers that operate simply as a vendor for their customers, the primary objective is to generate revenue in exchange for supplying their services. On the contrary, service providers that focus on each account’s success as a partner work with the key goal of developing […]
How Outsourced Facilities Maintenance Turnover Can Impact Your Business
Contributed by Christopher Payne Regional Sales Executive The Importance of Selecting a Facilities Maintenance Partner with High Employee Retention Employee turnover, in industries like facilities maintenance services, has always been a challenge and is usually over the average rate of 200 percent. These service providers are required to manage a host of difficulties associated with […]
Read moreChoose a Facilities Maintenance Partner with High Level of Employee Enablement
Contributed by Darren Theodore, Regional Sales Executive “Employee enablement is the strategic and systematic practice of giving employees whatever they need to do their job to the best of their ability.” – Josh Brown, Marketing Manager, Helpjuice Every business expects their facilities maintenance service partner to deliver high quality standards consistently. In order to achieve […]
Read moreJanitorial Services Can Help Thrive in the New Normal with a Long-Term Commitment
Contributed by Mark Gilbreth, Regional Sales Executive As essential services, janitorial companies not only continued to function through the initial pandemic-driven lockdown but also went on to play a critical role in enabling businesses to resume operations afterward. Cleaning and janitorial employees were expected to step up from their traditional back-end roles and operate at […]
Read moreContributed by Jessica Williamson, Regional Sales Executive Owing to the health and safety concerns, the initial days of returning to work were stressful for most office workers. As a result, many businesses swiftly adjusted to the ‘new normal’ and adopted measures to adhere to essential SOPs that allowed most employees to work closely with co-workers […]
Read moreContributed by Garrett Goralski, Regional Sales Executive With growth in the cleaning and facilities maintenance industry, numerous new entrants focus on bringing in new business to expand their customer portfolio. While their new customer acquisition strategies may be successful, many facilities maintenance service providers struggle with the challenges of achieving customer success. “Customer Success is […]
Contributed by Nancy Matura, National Sales Executive “As its name implies, customer experience in banking refers to a customer’s collective experience interacting with various touch-points.” – Phillip Dudovicz (Industry Director, Hitachi Solutions America) A pristine appearance, immaculate hygiene standards, and specialized cleaning practices are all vital aspects of the customer experience for banks and financial […]
ANONYMOUS COMMENT FORM