Month: June 2022

A Customer-Driven Approach and Employee Retention in Facilities Maintenance Services

Contributed by Dennis Ritt, Regional Sales Executive For every facilities maintenance service provider, ensuring a low employee turnover translates to the company’s standards of quality, efficiency, customer satisfaction, and competitive advantage. While employee retention leads to a host of benefits for the service provider’s own success and growth, it becomes even more meaningful when the […]

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Facility Maintenance Services with Quality Assurance Ensure Operational Excellence for Financial Institutions

Contributed by Sheryl Perlstein, National Sales Executive “Operational excellence enables an organization to do more with the same staff through better employee engagement and streamlined processes. It is not about cutting resources, but rather about figuring out together how we can better apply our resources,” – Sergei Brovkin, (Principal of Collectiver Inc., organizational performance consulting firm)  […]

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The Four Levels of Customer Satisfaction – Are You Satisfied with Your Outsourced Janitorial Services?

Consider a Janitorial Partner with High-Level Customer Service Standards Contributed by Ed Turbeville, Regional Sales Executive A strong customer base has a positive impact on the bottom line of any service providing company. Once a robust customer base is created, it serves as the foundation of gaining a greater market share in the industry. For […]

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