Category: Blog

How Facilities Maintenance Businesses Can Survive & Thrive in Times of Inflation & Rising Interest Rates

Contributed by James Etchechury | Vice President – Client Relations Inflation and rising interest rates are both interconnected economic factors with a direct impact on the economy and, in turn, every sector including the facilities maintenance industry. As a result, these janitorial and maintenance service providers contend with growing costs related to labor, cleaning products, […]

07/04/2023 Roadmap to Customer Success in Professional Janitorial Services

Contributed by Sheryl Perlstein “Customer success is a method for ensuring customers reach their desired outcomes when using an organization’s product or service.” – Gartner Inc. Business opt to outsource their cleaning requirements to janitorial service providers for a wide range of reasons. While the core services are top priority, it has also become increasingly […]

07/03/2023 Customer Satisfaction & Janitorial Services for Banks: Is the Overall Experience Meeting Customer Expectations?

Contributed by Sheryl Perlstein Banks operate in a highly competitive business landscape where customer satisfaction is one of the critical factors for success. As most banks focus on improving their core services, they tend to overlook the impact of backend operations such as janitorial and maintenance services on customer satisfaction, their overall reputation, and eventually […]

06/21/2023

Valuable Processes & Actions for Seamless Service Transition with a New Janitorial Service Provider

Contributed by Ed Turbeville When a business decides to switch janitorial service providers or brings in a new cleaning team, it is crucial to minimize disruptions and uphold high levels of cleanliness and hygiene standards. To ensure there is no compromise on service quality and minimal operational downtime, a well-executed service transition plan is essential […]

05/30/2023

The Impact of Professional Janitorial Services on Your Bottom-Line

Contributed by Cheryl Costello Outsourcing is an increasingly common and popular business practice with a host of benefits, especially for non-core support functions that can be easily assigned to external service providers. Among several other such services is the janitorial function that plays a non-core but essential part in supporting uninterrupted operations and efficiency. However, […]

05/26/2023

A Single-Vendor Approach for Outsourced Facilities Maintenance Services

Businesses in all types of industries face a wide range of diverse challenges in a rapidly evolving landscape. It is now more crucial than ever to respond to the fast-paced environment by streamlining processes and continually maintaining competitiveness. As a result, many support functions are outsourced to professional service providers including facilities maintenance, in order […]