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Contributed by Ed Turbeville The facility maintenance service industry is emerging as a fast growing sector due to the increasing demand for maintaining clean, safe, and healthy workplaces. With its multi-disciplinary nature, the facility maintenance function includes a wide range of responsibilities and processes. It is therefore crucial to ensure that the service provider and […]
Read moreOutsourced Facilities Maintenance Services with High Employee Retention: An Essential Component of Better Customer Service & Stronger Partnership Contributed by Garrett Goralski “The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers.” – Sybil F. Stershic According to SHRM (Society for Human […]
Contributed by Mark Gilbreth Efficiency, Productivity, & Other Effects of Fostering Teamwork Teamwork is essentially the force behind the success of outsourced facilities maintenance operations. It ensures that the on-ground teams come together to achieve the same goals which leads to a multitude of benefits, including putting together their strengths to work efficiently, faster problem-solving, […]
Stand-Alone Janitorial Vs. Integrated Facility Maintenance Services
Contributed by Bruce Gagle Janitorial services are regular, small office cleaning tasks required to keep a clean workplace daily. While the scope of services may vary according to customer requirements, janitorial companies typically provide basic cleaning, sweeping, mopping, vacuuming, restroom cleaning, and other similar services. While all of their day-to-day cleaning duties are significant for […]
Read moreDiscernible Effects of Local Minimum-Wage Hikes
Contributed by Steve Weiand, SVP Client Relations How Businesses Including Janitorial Services will absorb the Impact of Increased Wages The policy to increase minimum wage often receives both, praise and criticism for various reasons. The most understandable support for minimum wage hike comes from its positive impact on the welfare of low-income workers. On […]
Read moreImportance of Competency in Outsourced Facility Maintenance Services for Financial Institutions
Contributed by Sheryl Perlstein “According to a variety of studies conducted in the US, consumers have identified competency as the element that plays one of the biggest role in a good customer experience. To be competent, a customer support professional must have a strong knowledge of the company and its products, as well as […]
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