Blog/News
Blog/News
4 Elements that Make a Stellar Customer Success Strategy in Facilities Maintenance Services
Contributed by Garrett Goralski, Regional Sales Executive With growth in the cleaning and facilities maintenance industry, numerous new entrants focus on bringing in new business to expand their customer portfolio. While their new customer acquisition strategies may be successful, many facilities maintenance service providers struggle with the challenges of achieving customer success. “Customer Success is […]
Read moreProfessional Facilities Maintenance Services Support Customer Experience Goals for Banks and Financial Institutions
Contributed by Nancy Matura, National Sales Executive “As its name implies, customer experience in banking refers to a customer’s collective experience interacting with various touch-points.” – Phillip Dudovicz (Industry Director, Hitachi Solutions America) A pristine appearance, immaculate hygiene standards, and specialized cleaning practices are all vital aspects of the customer experience for banks and financial […]
Read moreTeam Effort is the Way Forward for Successful Facilities Maintenance Programs
Contributed by Mark Gilbreth, Regional Sales Executive “If everyone is moving forward together, then success takes care of itself.” – Henry Ford Building a workforce with skills, knowledge, and expertise in multitasking and executing a variety of roles is critical for facilities maintenance service providers. Each employee’s job description includes several cleaning and maintenance functions […]
Read moreIs Your Facilities Maintenance Partner Effectively Managing the Staffing Challenges
Contributed by Ed Turbeville, National Sales Executive Finding the right talent and retaining it are critical for company growth. The emerging job market trends, however, require businesses to design effective strategies to face labor shortages, streamline hiring processes, and reduce employee turnover. One of the most important approach toward solving the staffing challenges is to […]
Read moreHow to Avoid a Janitorial Staffing Gap or Surplus at Your Facility
Contributed by Jessica Williamson, Regional Sales Executive With most businesses returning to work with both, hybrid and full-return schedules, it had become imperative to prioritize employee health and safety rather than rushing back to regain the pre-pandemic work life routine without an effective strategy. Businesses needed to devise new techniques to fulfil employee safety expectations, and […]
Read moreFood Sanitation for Manufacturing Facilities: Going an Extra Mile with Your Integrated Facilities Maintenance Program
Contributed by Cheryl Costello, National Sales Executive The COVID-19 pandemic compelled various manufacturing plants to scrutinize their maintenance, hygiene, and sustainability practices in order to improve them and ensure that cleanliness and employee health were always prioritized. Similarly, it became necessary to continue plant operations with greater emphasis on developing stronger and stricter food sanitation […]
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