Blog/News

Blog/News

Quality Assurance as a Crucial Function for Integrated Facility Maintenance Services

Contributed by Cindy Fetters A structured quality management and assurance program is a cornerstone for outsourced facility maintenance services. Essentially, it is important to prioritize quality assurance as a continuous process that ensures that customer expectations, quality standards, and process improvements are achieved adequately and consistently. Among a comprehensive list of other crucial components, effective […]

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Understanding Customer Satisfaction Delivered by Facility Maintenance Service Providers

Contributed by Cheryl Costello Considering the overwhelming number of options available for outsourcing the janitorial function, many businesses are unable to select the evaluation criteria when choosing a new service partner. Some of them place more emphasis on the range of services offered, while others see value in the years of experience for the service […]

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An Outline of Your Expectations: Why Scope of Work is Important for Outsourced Facility Maintenance Services

Contributed by Ed Turbeville The facility maintenance service industry is emerging as a fast growing sector due to the increasing demand for maintaining clean, safe, and healthy workplaces. With its multi-disciplinary nature, the facility maintenance function includes a wide range of responsibilities and processes. It is therefore crucial to ensure that the service provider and […]

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Outsourced Facilities Maintenance Services with High Employee Retention

Outsourced Facilities Maintenance Services with High Employee Retention: An Essential Component of Better Customer Service & Stronger Partnership Contributed by Garrett Goralski “The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers.” – Sybil F. Stershic According to SHRM (Society for Human […]

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Does Your Facility Maintenance Service Provider Facilitates Teamwork?

Contributed by Mark Gilbreth Efficiency, Productivity, & Other Effects of Fostering Teamwork Teamwork is essentially the force behind the success of outsourced facilities maintenance operations. It ensures that the on-ground teams come together to achieve the same goals which leads to a multitude of benefits, including putting together their strengths to work efficiently, faster problem-solving, […]

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Stand-Alone Janitorial Vs. Integrated Facility Maintenance Services

Contributed by Bruce Gagle Janitorial services are regular, small office cleaning tasks required to keep a clean workplace daily. While the scope of services may vary according to customer requirements, janitorial companies typically provide basic cleaning, sweeping, mopping, vacuuming, restroom cleaning, and other similar services. While all of their day-to-day cleaning duties are significant for […]

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