Blog/News
Blog/News
Contributed by Darren Theodore, Regional Sales Executive “Employee enablement is the strategic and systematic practice of giving employees whatever they need to do their job to the best of their ability.” – Josh Brown, Marketing Manager, Helpjuice Every business expects their facilities maintenance service partner to deliver high quality standards consistently. In order to achieve […]
Read moreContributed by Mark Gilbreth, Regional Sales Executive As essential services, janitorial companies not only continued to function through the initial pandemic-driven lockdown but also went on to play a critical role in enabling businesses to resume operations afterward. Cleaning and janitorial employees were expected to step up from their traditional back-end roles and operate at […]
Contributed by Jessica Williamson, Regional Sales Executive Owing to the health and safety concerns, the initial days of returning to work were stressful for most office workers. As a result, many businesses swiftly adjusted to the ‘new normal’ and adopted measures to adhere to essential SOPs that allowed most employees to work closely with co-workers […]
4 Elements that Make a Stellar Customer Success Strategy in Facilities Maintenance Services
Contributed by Garrett Goralski, Regional Sales Executive With growth in the cleaning and facilities maintenance industry, numerous new entrants focus on bringing in new business to expand their customer portfolio. While their new customer acquisition strategies may be successful, many facilities maintenance service providers struggle with the challenges of achieving customer success. “Customer Success is […]
Read moreProfessional Facilities Maintenance Services Support Customer Experience Goals for Banks and Financial Institutions
Contributed by Nancy Matura, National Sales Executive “As its name implies, customer experience in banking refers to a customer’s collective experience interacting with various touch-points.” – Phillip Dudovicz (Industry Director, Hitachi Solutions America) A pristine appearance, immaculate hygiene standards, and specialized cleaning practices are all vital aspects of the customer experience for banks and financial […]
Read moreTeam Effort is the Way Forward for Successful Facilities Maintenance Programs
Contributed by Mark Gilbreth, Regional Sales Executive “If everyone is moving forward together, then success takes care of itself.” – Henry Ford Building a workforce with skills, knowledge, and expertise in multitasking and executing a variety of roles is critical for facilities maintenance service providers. Each employee’s job description includes several cleaning and maintenance functions […]
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