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Contributed by: Faith Enogieru

Janitorial Services with a Customer-Centric Philosophy

It is important for all businesses to keep their workplaces clean and maintained on a regular basis to keep their employees content, healthy, and productive as well as to make a good first impression on business partners, stakeholders, and prospective clients. It goes without saying that a neat and organized environment fosters a clear and well-focused mental state, which is why having any business facility professionally cleaned can help everyone work in a distraction-free atmosphere because clutter and dirt can negatively impact productivity.

Outsourced janitorial companies have trained staff members to deliver high standards of hygiene in any workspace, their services can save time, and also guarantee that all areas are cleaned with the proper tools, equipment, and techniques to produce the best results. However, assigning the janitorial functions to any professional service provider may not always yield the desired results. It is in fact crucial for businesses to evaluate potential service partners on their rate of customer satisfaction and retention. In an increasingly competitive environment, businesses in all industries require backend support from outsourced service partners that are acutely aware of the importance of a positive customer experience at every stage of the customer journey.

“So as a leader, how do you build and maintain an organization that not only emphasizes customer service but fosters a customer-oriented outlook at every possible moment? By building customer-centricity into the DNA of your business.” – Ben Johnson (Head of Content, PROOF)

Not all janitorial companies are equal, and not all of them prioritize customer satisfaction, which is why the selected partner must have a business framework based on a customer-centric approach. Here are some reasons why:

  • Understanding Unique Needs – The service provider will take time to get to know the business of its customers and understand their unique requirements. It will not just provide a one-size-fits-all cleaning service. Instead, they work closely with each customer to develop a custom cleaning plan that meets the specific requirements in the most efficient and cost-effective way. Whether it is daily cleaning, deep cleaning, or specialized services, a customer-centric janitorial company will tailor its approach to customer needs.
  • Prioritizing Communication – Good communication is essential for any successful business relationship. When a janitorial service partner understands this significance and impact, it prioritizes communication by being responsive to customer needs, remains open to feedback, and is proactive in addressing any concerns or issues. It also keeps the customers informed about operational schedule and progress so that they can stay up to date on the status of their facility.
  • Appreciating & Valuing Employees – An engaged workforce is the cornerstone of business success. Based on their service offering, janitorial companies must invest in the training and development of their employees while also making sure that they are treated with respect, provided with fair compensation, and rewarded for their performance. A positive work environment for on-ground janitorial teams translates into superior service quality for customers.

Diversified Maintenance puts its customers first and at the core of its business. Positive experience and long-lasting relationships are directly tied to the Company’s work philosophy and culture. The leadership and on-ground teams work together to understand customer requirements, deliver desired services, meet quality expectations, streamline communications with easy access to assigned contact person, resolve concerns proactively, and implement other best practices that prioritize customer satisfaction and happiness. To learn more about a janitorial program tailored around your facility’s unique requirements, send me a note at: Bruce Gagle