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Contributed by: Faith Enogieru

Employee Incentive Programs by Facility Maintenance Service Providers

Contributed by Mark Gilbreth

The day-to-day job requirements for the employees of a professional facility maintenance service provider can be demanding, physically challenging, and often monotonous. Consequently, it is essential for service providers to design an effective employee incentive program for a positive impact on employee satisfaction and engagement. Incentives help these companies retain staff members by boosting output, lowering absenteeism, and expressing their appreciation to them. Additionally, incentives should include different forms to create a balanced approach for compensation and rewards, such as monetary bonuses and non-monetary expressions of gratitude. Investing in the well-being of the employees not only benefits the employees but also the facility maintenance service provider and its customers.

Boosts Employee Morale

When employees receive incentives, they feel appreciated and valued, which increases their job satisfaction. This, in turn, leads to higher productivity, better quality of work, and a positive work environment.

Increases Productivity

Incentives motivate employees to work harder and be more productive. When employees know that their hard work will be rewarded, they are more likely to go the extra mile and exceed expectations. This leads to higher quality work, increased efficiency, and a faster completion of tasks.

Improves Employee Retention

Facility maintenance companies can also gain from a successful incentives program by retaining their workforce for a longer period of time. Engaged and satisfied employees are less likely to look for new opportunities elsewhere. This reduces the company’s turnover rate and saves the cost of hiring and training new employees.

Improves Customer Satisfaction

When businesses outsource their cleaning and maintenance tasks to a professional service provider, they expect high-quality standards and consistent results. When their service partner ensures that its employees work with high morale and satisfaction, the services are inevitably delivered to meet customer expectations. As a result, there is a high rate of customer satisfaction that leads to repeat business and positive reviews, both of which are crucial for the growth of the service provider.

Diversified Maintenance has designed an in-depth incentives program that includes a variety of rewards and benefits for its top-performing employees. Among the various monetary recognition plans is the BRAVO Award that recognizes the integrity and dependability demonstrated by the employees. Similarly, the ACHIEVEMENT Award also includes a monetary reward for outstanding accomplishments and contributions. Other forms of employee recognition include WAY TO GO and ABOVE & BEYOND certificates to appreciate exceptional employee contributions that are recognized and appreciated by customers and supervisors. The Company’s proprietary employee development program called LEAPS (Leadership, Empowerment, Accountability and Passion, for Success) is also a valuable resource for employees to get educational opportunities to develop their skills. To learn more about the impact of Employee Incentive Program on service delivery and customer satisfaction, send me a note at: Mark Gilbreth