Don’t Let Complacency Keep You from Service Transition to a New Facilities Maintenance Partner
Contributed by Garrett Goralski, Regional Sales Executive
“Change before you have to.” – Jack Welch
The nature and scope of work as well as the dependence on a large number of remote employees often make it challenging for professional facilities maintenance service providers to meet their project goals and customer expectations. The customers, on the other hand, often suffer with insufficient service delivery but perceive it to be challenging to move to a new service provider. This complacent approach is a result of several factors such as the time, effort, and resources required to transition to a new service provider can lead to disruption in their business operations. Similarly, businesses that contemplate switching to a new partner often focus on finding a service provider with the capabilities to meet the unsatisfactory service areas of the existing partner. As a result, they miss out on objectively evaluating new potential service providers in terms of their entire set of competencies and the full spectrum of services they offer.
Alternatively, an effective approach with long-term benefits includes the selection of a new facilities maintenance service provider that offers a personalized service transition program prior to the start-of-service. A seamless and beneficial transition can be achieved by assessing the scope of work of the previous partner and identifying the shortcomings that resulted in substandard service delivery. During the review phase, which is followed by defining the goals of the new program, it is also critical for the prospective service provider and customer to work closely together. The goals will serve as the foundation for a custom program with the most adequate selection of services as well as the most effective frequency for each protocol.
A smooth transition to a service provider with better service standards, quality assurance, training and safety programs, and cost benefits also provides increased long-term benefits as well as a long-term partnership. However, businesses must understand that seamless service transition with future benefits requires the service provider to have a dedicated transition team that gets to work at least one month prior to start of service.
Diversified Maintenance has a comprehensive transition phase and plan that is divided into 4 key milestones. The transition team completes several processes through each chronological milestone including Start-Up Orientation, Recruitment and Selection, Training and Inventory Control, and Transition Service Review. To learn more about the detailed steps in our service transition phase and its impact on the future services, send me a note at: firstname.lastname@example.org.