Why Service Provider Transition Success is Essential for Facilities Maintenance
Contributed by Cindy Fetters, Regional Sales Executive
It is common for several service providers to deviate from what they commit to the customer and what is actually delivered. In the facilities maintenance industry, the competition is high and tough due to which the customers have ample alternates to choose from. However, one of the primary slip ups that most businesses do, when they transition from one facilities maintenance service provider to another, is that they aim at filling the service gaps from the previous service provider. This approach focuses on removing the discrepancy they experienced between their expectations and actual service delivery. Consequently, the transition phase to a new service provider often begins with an inadequate scope of work.
In order to achieve success with a seamless service transition, it is important to engage with a facilities maintenance company that re-evaluates the previous scope of work, creates a tailored program, and sets objectives based on what the customer and their facility truly require. A comprehensive service transition plan helps ensure that the new service provider has developed a program with most suitable services and frequency that best fit the purpose and desired outcomes for the customer.
Transition is also the building block of forming a longstanding future partnership with a new facilities maintenance service provider. Any problems that arise during the transition phase can be costly for the customer in terms of money, time, resources, and operational downtime. In order to avoid a haphazard transition, businesses must select a new service provider that begins working closely as a partner through a dedicated transition team responsible to create a systematic transition plan that supports the customer’s business type, size, and operations.
Diversified Maintenance begins with a detailed analysis of the customer facility and scope of work, followed by the recruitment phase that aims at creating a team with the best suited skills and experience for the job. The transition team begins with start-up orientation one month prior to start-of-service date and continues through the first 3 months of actual contract performance for a structured transition service review. To learn more about our step-by-step seamless transition plan, send me a note at: Cindy Fetters firstname.lastname@example.org.