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Contributed by: Admin 2

The Impact of Teamwork on Agility for Facilities Maintenance Service Providers

Contributed by Ed Turbeville, National Sales Executive

“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” –Andrew Carnegie

As a result of the pandemic, all types of businesses have experienced an unexpected and significant shift in how they view and conduct cleaning practices at their facility. Businesses that traditionally implemented self-operating janitorial functions are shifting toward professional facilities maintenance services. One of the many reasons that outsourcing the facilities maintenance function is more effective than an in-house team is that the professional and trained service providers perform with attention to detail, following strategic principles to provide continuous value, optimize resources, and deliver customer satisfaction. Similarly, professional service providers also focus on organizational agility.

“Agility is the ability of an organization to renew itself, adapt, change quickly, and succeed in a rapidly changing, ambiguous, turbulent environment.” – McKinsey & Company 

For facilities maintenance services, teamwork is at the heart of organizational agility. As an important element that impacts the partnership between the service provider and customer, teamwork allows the on-site crew to divide tasks into achievable goals and accomplish them faster than working individually. Teamwork also creates a work environment driven by motivation, quality, and accountability.

A facilities maintenance company that encourages teamwork can successfully create a workforce with versatile strengths and skills – teamwork boasts employee morale and ensures operational efficiency. At the same time, the operational capacity increases when on-site teams are trained to take on various tasks outside of their routine requirements. As a result, an outsourced service provider can manage absenteeism, turnover, and change in work shift without any service delay or disruption for the customer.

Diversified Maintenance implements comprehensive employee training and development programs that include teamwork as an effective strategy to continuously improve service standards while proactively responding to unexpected changes and challenges. To learn more about the impact of teamwork on recognizing the different strengths of each employee and obtaining organizational agility, send me a note at: Ed Turbeville