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Contributed by: Admin 2

Quality Assurance Practices Drive Operational Success

The Importance of Electronic Quality Management and Web-Based Tools for Janitorial Services

Contributed by Garrett Goralski, Regional Sales Executive

“Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh (Venture Capitalist)

Similar to businesses in any other industry, quality standards for janitorial service providers are critical to customer satisfaction and loyalty. Understanding the significance of a robust quality assurance program is important for janitorial service providers to remain relevant for their customers, improve their core competency, and uncover insightful details that are beneficial for future growth and success. However, quality assurance practices should not be confined to field operations only. Janitorial service providers must inculcate quality assurance procedures in their back-end functions while ensuring the use to effective and relevant automated tools for achieving both, continuous improvement and competitive advantage.

While innovation and technology are important in delivering high quality cleaning and maintenance services, back-end support operations should also leverage technology and automation for business success. Among other tools and measures, ProntoForms offer a host of benefits for janitorial service providers that drive business process mobilization. Given the nature of remote field work for the janitorial staff, ProntoForms is an effective field team platform designed for prompt, real-time, and accurate data collection. It enables quick and user-friendly documentation of tasks performed for each employee. Other key benefits include:

  • Streamlined communication for day-to-day operations
  • Simple format
  • Paperless work
  • No hassle of physically visiting offices for form submission
  • Data accuracy
  • Offline usage
  • Automated computation for key data including time spent on a job, materials and estimates, and many more
  • Easy integration and workflows between teams

Diversified Maintenance automates its core business operations and tasks. The platform has successfully provided powerful data access, collection, and delivery for all on-ground employees. At the same time, it drives productivity and efficiency on the field, customer satisfaction, service quality, compliance performance, and performance evaluation. To learn more about partnering with a janitorial service provider that has invested in automated quality assurance practices for delivering enhanced customer experience, send me a note at: Garrett Goralski