Back to blog 06/04/2021

How Outsourcing Can Resolve Workforce Challenges of a Self-Operating Cleaning & Maintenance Team

Contributed by Darren Theodore, Regional Sales Executive

The business operations of any company include both, the core operations as well as backend support tasks. Although they are essentially non-core in nature, backend services hold great significance in supporting a business achieve its desired objectives. One of these key support tasks include the cleaning and maintenance of the facility. While the use of relevant and effective tools and products plays an important part, it is believed that the quality of facilities cleaning and maintenance depends more on the people responsible for performing the key function.

Considering the impact of a high performing and trained team to perform the cleaning and maintenance protocols, many businesses face numerous challenges related to employee recruitment, training and development, supervision, and retention. As a result, self-operating facilities maintenance programs are widely being replaced by outsourced service providers offering professional, integrated cleaning and facilities maintenance solutions.

“There are 1,063,988 Janitorial Services businesses in the US as of 2021, an increase of 5.7% from 2020” IBIS World

The workforce challenges that commonly arise for a self-operating cleaning and maintenance function outweigh the benefits related to cost efficiency:

Recruitment – By outsourcing the facilities maintenance function to a professional service provider, businesses free themselves of the hassle of attracting, screening, interviewing, and selecting the most suitable candidates. A successful facilities maintenance company build a diverse talent pipeline and ensure that the applicants undergo a structured screening process. As the account management focuses on understanding customer requirements and expectations, the company is also able to select candidates that best fit each company’s unique scope of work.

Training & Development – The success of a facilities maintenance service provider comes from the quality of its employee training program. It’s critical to work with a company that encourages its employees to acquire and improve a variety of abilities in order to meet their job needs, as well as gain new abilities in order to take on any unforeseen new job positions that may arise.

Employee Turnover – Professional service providers develop comprehensive training programs that provide them a competitive edge in the market. Simultaneously, training and development initiatives allow them to retain a motivated workforce resulting in a low employee turnover. Furthermore, cases of employee turnover are also efficiently managed by the service provider by ensuring that staff replacement is readily available to continue uninterrupted services for the customer.

 

Diversified Maintenance delivers customer satisfaction in both its standalone and integrated facilities maintenance programs by providing tailored solutions delivered by a workforce that is trained to meet different job assignments and expectations as well as new requirements for infection control protocols and new safety standards. To learn more about the Company’s commitment to deliver consistent results while allowing you overcome the challenges of hiring and retaining an in-house team, send me a note at: Darren Theodore dtheodore@diversifiedm.com.