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Contributed by: Admin 2

Competitive Edge & Operational Efficiency: Facilities Maintenance Partner with Technology-Based Processes

Contributed by Nancy Matura, National Sales Executive

“The great growling engine of change – technology.” – Alvin Toffler

As a core service that is essential to public health and safety, facilities maintenance operations rely on various innovative technology. However, the role of technology is not limited to the core operations of creating a clean and safe environment, in fact the support processes should also incorporate technology that helps improve service quality, productivity, communication process, and on-site supervision.

For various corporate businesses, technology achieves different objectives with benefits like creating a paperless environment, supporting a work-from-home model, and others. For facilities maintenance companies, on the other hand, technology-based processes streamline the core services and performance of remote or field employees. An effective technological solution for cleaning and maintenance service providers is a smartphone and tablet application that collects data on workflow on the field, such as ProntoForms. As a platform that helps monitor on-site service, ProntoForms is beneficial for facilities maintenance service providers as it:

  • Streamlines inspections
  • Achieves compliance goals
  • Improves service quality
  • Increases efficiency and consistency
  • Collects accurate data
  • Generates automated reports
  • Enables real-time field communication and tracking
  • Allows prompt problem-solving

The mobile forms platform also provides custom solutions to optimize field operations and employee performance. Diversified Maintenance implements real-time quality assurance procedures with ProntoForms as its technology partner. By integrating mobile field solutions, the Company documents each employee’s day-to-day tasks, streamlines daily communication, manages and evaluates data, calculates key performance metrics, and improves customer satisfaction. To learn more about the impact of backend support through technology to promote company performance, customer satisfaction, field supervision, and analytical reports, send me a note at: Nancy Matura