Back to blog 02/01/2021

Choosing the Right Service Provider: Key Details to Consider before Hiring a Janitorial Company

Contributed by Cindy Fetters, Regional Sales Executive

Regardless of the type of business, there are numerous factors and dynamics that contribute to business success. While most of the success factors are related to the core operations of a business, other backend and seemingly unimportant functions often drive organizational achievements, employee productivity, and customer satisfaction as well. For instance, both customers and employees expect nothing less for a business to run in a thoroughly and consistently clean, well-maintained, and sanitized facility. Considering the significance and impact of a well-kept business facility, it is important to select the most efficient and effective facilities maintenance service provider.

On the one hand, the janitorial and facilities maintenance industry has gone through changes and growth, but on the other hand, all these service providers are not experienced enough to fulfill their customer needs or update their standard services to improve and gain a competitive edge in the industry. Some of the most important considerations for choosing a facilities maintenance partner include:

Employee Selection and Training – Finding out the recruitment and selection process for a facilities maintenance company not only gives key insight of their interview and hiring process but also their commitment to adequate employee screening and background checks. At the same time, it is important to work with a service provider that ensures all new and existing employees undergo robust training to deliver required services seamlessly.

Reputation and Certification – Assigning the cleaning and maintenance function to company requires putting in a lot of trust in the service provider’s competence in diligently performing the required tasks. Some of the most critical elements to gauge the service provider’s trustworthiness and expertise are years of experience, industry reputation among customer base, and relevant certifications such as CIMS-GB.

Industries Served – Along with being a well-established company, the number of industries served is also a useful benchmark for selecting a partner company with the capacity to fulfill diverse set of requirements and customize its services to meet serve each facility according to its unique demands.

Dedicated Point of Contact – Businesses of all sizes and scope expect customer service and relations from their selected facilities maintenance partner. The company’s core service quality and standards drive customer satisfaction but it makes it a meaningful customer experience when the service provider offers a dedicated team for Account Management and Client Relations to maintain seamless communications.

Diversified Maintenance assigns a dedicated Account Manager to ensure each customer query and concern is promptly resolved while ensuring all on-ground team members are trained to carry out their required tasks in most effective and safest ways possible. To learn more about the integrated facilities maintenance solutions tailored to meet the requirements for numerous industries, send me a note at: Cindy Fetters cfetters@diversifiedm.com.