Kelly has been with Diversified since 2009 and brings with her a wealth of experience, having worked her way up from a position as Manager of Business Processes for Integrated Process Technologies to Vice President for Building Air Services and Veteran’s Service Company. Kelly’s responsibilities as Vice President of Corporate Operations at Diversified include oversight of customer service and the management of subcontractor relations. This encompasses Diversified’s Field Help Desk, Quality Control, Account Specialists, Purchasing, Work Ticket/Vendor Payment Management and Vendor Implementation. In addition, Kelly oversees systems administration and build-outs. Kelly’s leadership and innovation has had a positive effect on several aspects of Diversified’s customer experience from roll out to retention.