At Diversified Maintenance, we understand how important it is to an organization’s wellbeing and success to count on expert and reliable maintenance and janitorial services. And it’s been by strictly adhering to this basic but fundamental understanding that we’ve built a national reputation as an industry leader since our founding in 1973.
Our clients need to focus on running their business – on day-to-day operations, on providing their employees with a safe and clean workspace, on presenting their brand to customers in the most assured way. And these are just a few points of focus. That’s why we have a single focus – our clients.
Diversified Maintenance goes above and beyond to make sure our operational excellence and specialized cleaning and maintenance services help businesses run smoothly and seamlessly. Driven by the needs of our customers, our unparalleled janitorial and maintenance services are fueled by premier industry know-how, the latest operational tools, and the power of our highly trained workforce. In this capacity, we are able to offer innovative, reliable, and scalable solutions across a broad range of industries.
Whatever the scope of a given job, we can expand or contract services – tailoring them to client specifications. This allows us to meet client needs with streamlined efficiency that produces top-of-the-line results and significant cost reduction.
We further ensure to successfully meet our client’s scope of work through multiple reporting tools, including metrics for scheduling for scheduling budget adherence, and service quality. At the end of the day, it all comes down to our focus on our clients and the relationships we build together. It’s a commitment we will never compromise.
Because it matters.
Diversified Maintenance is proud to provide exceptional customer-driven services based on operational excellence, honesty, integrity, teamwork, and an open work environment. By focusing on customer needs and expectations, the outstanding people in our employ, and the financial strength of our organization, our strategic principles put the core values of our company into practice.
- The customer is our business
- Focus on customer needs and expectations
- Provide continuous value through maximizing efficiencies
- Integrity and honesty are at the heart of our business
- Trained, motivated, focused, informed and empowered
- Free, open, and diverse environment
- Operational excellence never compromised
- Reliable and scalable solutions
- Information management for competitive advantage
- Sharing Ideas
- Partnership as a way of doing business
- Exceptional growth and return on investment
- Balance short vs. long term
- Capture opportunities to improve financial returns
Diversified Maintenance successfully services seven key industries, including Retail, Healthcare, Industrial Manufacturing, Office & Call Centers, Education and Government facilities. Establishing ourselves as a specialist in each, we fully understand that every industry, and every business within each industry, requires unique maintenance and janitorial service solutions.
Custom Care – One-on-One Results
Diversified Maintenance has honed the expertise and built a team of skilled specialists necessary to cater to specific customer demands across the broad range of industries and businesses we service. From city hospitals to neighborhood elementary schools, from high-rise office buildings and distribution centers to major retail stores, we work one-on-one with our customers to optimize the most effective and efficient maintenance program. In addition, our multi-vertical business operation has driven us to develop powerful economies of scale, allowing us to maximize efficiencies and offer our customers the best overall value for their investment in our services.
Boots on the Ground
It is our mission to meet the needs of our clients. In order to do so, we have built the largest field management team in the United States. Our daily services are supported by a dedicated team of over 125 customer service and account managers, 300+ field managers, and more than 10,000 employees working across all 50 states, Guam, Puerto Rico, and the U.S. Virgin Islands. For emergencies, problems, questions, and concerns our clients can count on our Field Help Desk round the clock 365 days a year.
Compliance & Technology
While performing the daily and all-consuming duties of running a business, it’s essential that leadership and management need not worry about the safety and reliability of the workers providing their maintenance and janitorial services.
We know that our ability to provide clients with reliable service professionals is dependent on our efforts to hire the right people, thoroughly train them in latest technologies and methods, and perform appropriate and complete screening procedures and other due diligence to ensure all our employees meet federal and regional compliance standards.
Through our partnerships with leading technology organizations Efficient Hire, Selection.com, and Law Logix, we assure eligibility, background and safety of our entire workforce – enabling us to deliver the highest quality and caliber of service.
We understand that the quality of our service is vital to the success of our clients’ organizations and we don’t take that lightly. From the outset we work closely with our customers to define and establish the standards of service necessary to their organizations, we train our staff according to those standards, and regularly review our process to ensure the highest level of service, productivity, and efficiency. If we find room for improvement we’ll recommend and implement new standards. Our quality control process is further supported by a user-friendly web-based quality assurance system that allows our clients to report quality control issues in real-time. Our process is designed to eliminate downtime and make us accountable to our customers.
At Diversified Maintenance, we are focused on building long-term relationships with our clients, some of whom, we are proud to say, have been with us for 10 to 15 years. Dedicated to forming long-lasting bonds and committed relationships, we cultivate a customer-centric culture that holds us accountable to our clients and puts their needs and expectations first.
CIMS-GB With Honors
CIMS-GB stands for Cleaning Industry Management Standard-Green Building as certified by the International Sanitary Supply Association (ISSA). It applies to the management, operations, and performance systems of cleaning organizations. Compliance with the standard demonstrates that a cleaning operation is structured to deliver consistent, quality services designed to meet customers’ needs and expectations. CIMS-GB certified organizations demonstrate compliance with the five core principles of the Standard-Quality System: service delivery, human resources, health, safety, environmental stewardship, and management commitment.
Diversified is proud to have completed all CIMS-GB requirements for which we received the prestigious certification With Honors in specific industry verticals – placing us in an elite category of certified providers who are true companies of excellence, committed to customer satisfaction.
Our success at Diversified Maintenance is based on strong relationships, lasting bonds, and a commitment to our partnerships. Part of that commitment is ensuring a direct and positive impact on the communities we serve. That is why we have made Diversity Spend a priority.
Government-mandated Diversity Spend programs support Diverse Businesses by providing incentives to institutions and corporations to integrate their supply chain with more diverse suppliers. Partnering with a diverse business offers direct financial benefit to the corporate partner while promoting diversity in the workforce and stimulating local economies through jobs.
Diversified Maintenance is a proud affiliate of Environmental Service Systems (ESS), a certified Minority Business Enterprise (MBE) specializing in facility maintenance and commercial cleaning services. Founded in 1998 by industry veteran Edgar Ruth and headquartered in Charlotte, North Carolina, ESS provides superior quality service to clients across the continental U.S.A.
Our alliance with ESS is part of our commitment to our clients. Partnering with Diversified Maintenance and ESS will make a positive impact on the communities we serve while supporting our clients’ diversity goals. Those are details that matter.
Visit our friends at ESS.